Your safety and well-being are our top priorities. Learn about our commitment to responsible gambling and the tools we provide.
ongwin services are strictly restricted to individuals who are 21 years of age or older. It is illegal for anyone under the age of 21 to register an account, place bets, or participate in any gaming activities on our platform. We actively verify the age of all users during registration and reserve the right to request additional proof of age at any time.
At ongwin, we believe that online gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. While the vast majority of our players gamble responsibly and within their means, we recognize that for some individuals, gambling can become problematic and lead to serious personal, financial, and social consequences.
We are committed to promoting responsible gaming practices and providing our players with the tools, resources, and support they need to maintain control over their gambling activities. Our responsible gaming framework is built on four core pillars:
We train all ongwin customer support staff to recognize signs of problem gambling and respond with empathy and appropriate resources. Our platform includes multiple responsible gaming features that put you in control of your gambling activity, and we continuously review and enhance these tools based on industry best practices and player feedback.
ongwin provides a comprehensive suite of responsible gaming tools that allow you to set personal limits and maintain control over your gambling activities. All of these tools are accessible through your account settings or by contacting our customer support team at [email protected].
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account within a specified time period. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
Control your total betting activity by setting limits on how much you can wager per day, week, or month across all games and sports markets. These limits help prevent impulsive or excessive betting behavior.
Protect yourself from significant financial losses by setting maximum loss limits for daily, weekly, or monthly periods. Once you reach your loss limit, you will be unable to place further bets until the period resets.
Set reminders or automatic logout times to manage how long you spend gambling in a single session. Regular breaks help maintain perspective and prevent prolonged gaming sessions that can lead to poor decision-making.
Take a short break from gambling by activating a time-out for 24 hours, 48 hours, one week, or one month. During this period, you cannot access your account or place any bets, but your account remains active.
If you feel gambling is becoming a problem, you can self-exclude from ongwin for a minimum period of 6 months or permanently. During self-exclusion, you cannot access your account, receive marketing communications, or create new accounts.
How to Activate These Tools: Log in to your ongwin account, navigate to the Responsible Gaming section in your account settings, and select the limits or controls you wish to implement. Alternatively, contact our customer support team at [email protected] and request assistance in setting up these protective measures. Our team is available 24/7 to help you configure responsible gaming tools.
Problem gambling can affect anyone, regardless of age, income level, or social background. It is important to regularly assess your gambling behavior and be aware of warning signs that may indicate your gambling is becoming problematic. If you answer "yes" to several of the following questions, we encourage you to seek help immediately.
Problem gambling is a recognized behavioral addiction that requires professional intervention. If you identify with multiple warning signs listed above, it is important to acknowledge the problem and seek help as soon as possible. Early intervention significantly improves recovery outcomes.
To help maintain a healthy relationship with gambling, we recommend following these evidence-based best practices:
Before you start gambling, decide how much money you can afford to lose and never exceed that amount. Treat gambling as an entertainment expense, similar to going to a movie or concert. Never gamble with money needed for essential expenses such as rent, utilities, food, or debt payments. Use ongwin's deposit limit tools to enforce your budget automatically.
Determine in advance how long you will gamble and set an alarm or use ongwin's session time reminder feature. Taking regular breaks helps maintain clear judgment and prevents fatigue-induced poor decisions. Never let gambling interfere with work, family responsibilities, or social activities.
Losing is a normal part of gambling. If you have a losing session, accept the loss and walk away rather than trying to win back your money by increasing bet sizes or making impulsive decisions. Chasing losses is one of the most dangerous behaviors associated with problem gambling and often leads to deeper financial trouble.
Avoid gambling when you are under the influence of alcohol or drugs, as these substances impair judgment and increase the likelihood of making reckless bets. Similarly, do not gamble when you are emotionally distressed, angry, depressed, or anxious, as gambling should never be used as a coping mechanism for negative emotions.
Remember that gambling is meant to be an occasional form of entertainment, not a way to make money or solve financial problems. The odds are always in favor of the house in the long run. Maintain a balanced lifestyle with diverse interests, hobbies, and social activities beyond gambling.
Step away from gambling regularly to maintain perspective. Use ongwin's time-out feature if you feel you need a longer break to reassess your gambling habits. Regular breaks help prevent the development of problematic gambling patterns.
If you believe you may have a gambling problem, or if you are concerned about someone else's gambling, please reach out for help immediately. Problem gambling is treatable, and support is available.
Our trained customer support team can assist you with activating self-exclusion, setting account limits, or connecting you with professional help resources. We handle all responsible gaming inquiries with strict confidentiality and without judgment.
If you or someone you know is struggling with problem gambling, professional help is available. While ongwin provides tools and support, we strongly encourage individuals experiencing gambling problems to seek assistance from qualified counselors and support organizations specializing in gambling addiction treatment.
We encourage Indonesian players to seek support from local mental health professionals, counseling services, and community support groups. Many private counselors and mental health clinics in major cities such as Jakarta, Surabaya, Bandung, and Medan offer addiction counseling services. Contact your local health authority or hospital for referrals to qualified addiction specialists.
For Family Members: Problem gambling affects not only the individual but also their family and friends. If you are concerned about a loved one's gambling, support resources are available for family members as well. Consider attending support groups, seeking family counseling, and educating yourself about problem gambling to better understand and help your loved one.
Our self-exclusion program is designed for players who recognize they need to stop gambling completely. When you self-exclude from ongwin, we will take the following actions:
Self-Exclusion Periods: You can choose to self-exclude for 6 months, 1 year, 2 years, 5 years, or permanently. Once activated, self-exclusion cannot be reversed until the chosen period expires. Even after the exclusion period ends, your account will not automatically reopen — you must contact customer support and go through a cooling-off consultation before regaining access.
To Activate Self-Exclusion: Contact our customer support team at [email protected] with the subject line "Self-Exclusion Request" and specify your chosen exclusion period. Our team will process your request immediately and provide confirmation within 24 hours. We strongly recommend using self-exclusion if you feel you have lost control over your gambling behavior.
Important: While we enforce self-exclusion on the ongwin platform, we cannot prevent you from gambling on other websites or platforms. For comprehensive protection, we recommend registering with national self-exclusion programs if available in your jurisdiction and considering voluntary exclusion from all gambling operators.
Learn more about ongwin's policies, read our complete terms and conditions, or find answers to frequently asked questions about account controls and gaming safety.